Frequently Asked Questions
FAQs
Vacation rental management is about turning your property into a stress-free source of income. At ChattaStays, that means more than just juggling bookings and cleanings—it’s about providing true hospitality. We handle everything from marketing your home and optimizing rates to smooth turnovers and attentive guest communication, ensuring guests feel cared for every step of the way.
Not all property managers take this approach, but we believe this is what vacation rental management should be: more bookings, stronger reviews, happier guests, and better returns—without the headaches of day-to-day management.
Co-hosting is a more affordable, flexible option where you and the co-host share the responsibilities of managing your vacation rental. Unlike full-service management, co-hosts typically handle the digital side of things, like listing creation, guest communication, calendar management, and dynamic pricing. You may or may not choose to have them manage turnover cleaning and supplies, but repairs and maintenance are your responsibility. This setup is ideal for owners who want to stay involved and save money while delegating the most time-consuming tasks.
At ChattaStays, performance isn’t just about a full calendar—it starts with visibility and guest engagement. From day one, we combine rank management and dynamic pricing, tracking impressions, click-throughs, views, and conversions while adjusting rates in real time. We also recommend and coordinate property improvements to strengthen market position, keeping your listing competitive and delivering strong, consistent returns.
A pro Airbnb manager can really make a difference. They help improve guest experience, save the owner time, and often boost rental earnings. They take care of listings, bookings, messages, and cleaning.
They also know how to set the right prices and get more bookings. Plus, they make sure the home is always clean, stocked, and ready—helping you get better reviews and more guests.
We offer both full-service property management and co-hosting options, giving you the flexibility to choose the level of support that best fits your needs.
Our local expertise and personal touch set us apart. As Chattanooga locals and vacation rental owners, we treat your property like our own, ensuring transparency with no hidden fees or unnecessary guest charges. Plus, you’ll always reach us directly—no 1-800 numbers, switchboards, or faceless call centers.
You’ll receive a clear, detailed monthly Owner’s Statement that breaks down your rental income and expenses. In addition, you can log in anytime to your secure Owner’s Portal to access your unified calendar with booking details and property performance metrics.
We protect your property through a comprehensive approach. We partner with reputable booking channels that attract responsible guests, and our years of management experience mean we quickly spot and address red flags before they escalate. In addition to the protection offered by the major channels, we also provide optional guest damage insurance programs that can be layered on to create multiple levels of coverage, giving you extra peace of mind in the event of damages or emergencies.
At ChattaStays, we intentionally keep our portfolio small to deliver hands-on, high-touch service. Instead of chasing rapid growth, we focus on partnering with a select group of owners so every property receives the personal attention and exceptional care it deserves.
We pass along the actual cost of vendor services to you—no extra fees. By leveraging our local relationships, we secure competitive rates so that you only pay the true vendor cost, and any savings directly benefit you.
Our management agreement is clear and straightforward, detailing all the services we offer. While we’re dedicated to exceptional service, we also value your flexibility—if you ever decide to move on, you can cancel with just 30 to 60 days’ notice. Plus, if you choose to sell your property, we’ll work with you to add value to the sale and ensure a smooth, rewarding experience.
Not at all. We work with property owners nationwide. Enjoy hassle-free, hands-off management as we handle day-to-day operations and serve as your local, 24/7 contact—meeting all legal requirements.
Some managers advertise dozens of booking channels, but many of those platforms are irrelevant to Chattanooga or rarely generate reservations. At ChattaStays, we focus on the proven channels that actually drive bookings with a consistent track record of producing quality guests and maximizing revenue. This way, owners get real results—not the distraction of channels that don’t deliver. And if a new, high-value channel emerges, we’re ready to integrate it.
We take a hands-on approach by conducting regular inspections and promptly addressing any issues to keep your property in top shape. Our team of meticulously trained housekeepers follows strict cleaning protocols, ensuring your rental is always guest-ready and maintained to 5-star standards.
We ensure every guest enjoys an exceptional stay—from pristine, 5-star clean properties to round-the-clock support. Our digital guidebooks offer insider local tips, creating memorable experiences that lead to glowing reviews, repeat bookings, and an enhanced reputation for your property. Our guest reviews speak for themselves!
Your property is personally managed by us—Meg and Tyler, the co-owners of ChattaStays. We’re hands-on, fully invested in your success, and handle everything from on-site inspections to guest communications, so you can relax and enjoy the benefits.
We keep it transparent. We work with premium third-party cleaners and charge a fee that reflects their true cost—no hidden markups—so your property remains 5-star ready for every guest.
We don’t recommend charging extra fees for early check-ins or late check-outs. Like major hoteliers such as Hilton and Marriott, if a property is ready, we believe accommodating a guest’s request enhances their experience and helps earn a 5-star review—which is far more valuable than a small fee. Consistently great reviews also boost property rankings, help earn “Guest Favorite” status, and ultimately drive more revenue for owners.
That said, if an owner prefers to charge for these extras, the revenue is added to the property’s payout and included in the standard management fee structure. While many managers keep 100% of these fees for themselves, we make sure they benefit our clients instead of increasing guest costs at the owner’s expense.
Getting started is simple. Just reach out through our website or give us a call, and we’ll review your property, answer your questions, and walk you through our onboarding process. From day one, our focus is on increasing your revenue while eliminating the stress.
Getting started is easy! Just contact us via our website or give us a call. We’ll discuss your property, answer your questions, and guide you through a seamless onboarding process for stress-free management.
At ChattaStays, we maximize your rental income by leveraging smart marketing and securing placements on top travel platforms. Our dynamic pricing system adapts to demand, seasonality, and local events—keeping your property competitively priced—while our continuous strategy refinement and monitoring software ensures steady bookings year-round.
We deliver full-service property management covering every aspect of your rental—from strategic marketing and booking management to guest communication, housekeeping, maintenance coordination, licensing compliance, and transparent financial reporting. We handle every detail so you can enjoy truly passive income.
Our local expertise and personal touch set us apart. As Chattanooga locals and vacation rental owners, we treat your property like our own, ensuring transparency with no hidden fees or unnecessary guest charges. Plus, you’ll always reach us directly—no 1-800 numbers, switchboards, or faceless call centers.
You’ll receive clear, detailed monthly financial statements that break down your rental income and expenses. Plus, you can access your financial data and analytics anytime through your secure ChattaStays.com login.
We protect your property through a comprehensive approach. We partner with reputable travel agencies known for attracting responsible guests, and our four-plus years of personal property management experience means we quickly spot and address red flags before they escalate. Plus, with our expertise in travel agency insurance programs and the option of third-party insurance, you gain extra peace of mind in emergencies.
We’re just getting started and choose to focus on quality over quantity. Our goal is to partner with a select group of 25 to 30 property owners, ensuring each property receives our full, personal attention and exceptional service.
We pass along the actual cost of vendor services to you—no extra fees. By leveraging our local relationships, we secure competitive rates so that you only pay the true vendor cost, and any savings directly benefit you.
Our management agreement is clear and straightforward, detailing all the services we offer. While we’re dedicated to exceptional service, we also value your flexibility—if you ever decide to move on, you can cancel with just 30 days’ notice. Plus, if you choose to sell your property, we’ll work with you to add value to the sale and ensure a smooth, rewarding experience.
Not at all. We work with property owners nationwide. Enjoy hassle-free, hands-off management as we handle day-to-day operations and serve as your local, 24/7 contact—meeting all legal requirements in Chattanooga and Hamilton County.
We believe quality trumps quantity. While many property managers list on dozens of channels, we focus on the top three proven channels that consistently deliver responsible, high-quality bookings in the Chattanooga market. And if a new, valuable channel emerges, we’re ready to integrate it.
We take a hands-on approach by conducting regular inspections and promptly addressing any issues to keep your property in top shape. Our team of meticulously trained housekeepers follows strict cleaning protocols, ensuring your rental is always guest-ready and maintained to 5-star standards.
We ensure every guest enjoys an exceptional stay—from pristine, 5-star clean properties to round-the-clock support. Our digital guidebooks offer insider local tips, creating memorable experiences that lead to glowing reviews, repeat bookings, and an enhanced reputation for your property. Our guest reviews speak for themselves!
Your property is personally managed by us—Meg and Tyler, the co-owners of ChattaStays. We’re hands-on, fully invested in your success, and handle everything from on-site inspections to guest communications, so you can relax and enjoy the benefits.
We keep it transparent. We work with premium third-party cleaners and charge a fee that reflects their true cost—no hidden markups—so your property remains 5-star ready for every guest.
We keep things simple and fair. Unlike others who add extra fees for early check-in or late check-out, we believe flexibility enhances the guest experience. If your property is ready, we gladly accommodate early check ins or late check outs at no additional cost.
Our management fee is competitively priced alongside other full-service companies. What sets us apart is our commitment to transparency: we don’t add extra fees, pass vendor and cleaning costs directly to you without markups, and if you allow pets, you keep those pet fees—ensuring maximum value with no surprises.
Getting started is easy! Just contact us via our website or give us a call. We’ll discuss your property, answer your questions, and guide you through a seamless onboarding process for stress-free management.
At ChattaStays, we maximize your rental income by leveraging smart marketing and securing placements on top travel platforms. Our dynamic pricing system adapts to demand, seasonality, and local events—keeping your property competitively priced—while our continuous strategy refinement and monitoring software ensures steady bookings year-round.
We deliver full-service property management covering every aspect of your rental—from strategic marketing and booking management to guest communication, housekeeping, maintenance coordination, licensing compliance, and transparent financial reporting. We handle every detail so you can enjoy truly passive income.
Our local expertise and personal touch set us apart. As Chattanooga locals and vacation rental owners, we treat your property like our own, ensuring transparency with no hidden fees or unnecessary guest charges. Plus, you’ll always reach us directly—no 1-800 numbers, switchboards, or faceless call centers.
You’ll receive clear, detailed monthly financial statements that break down your rental income and expenses. Plus, you can access your financial data and analytics anytime through your secure ChattaStays.com login.
We protect your property through a comprehensive approach. We partner with reputable travel agencies known for attracting responsible guests, and our four-plus years of personal property management experience means we quickly spot and address red flags before they escalate. Plus, with our expertise in travel agency insurance programs and the option of third-party insurance, you gain extra peace of mind in emergencies.
We’re just getting started and choose to focus on quality over quantity. Our goal is to partner with a select group of 25 to 30 property owners, ensuring each property receives our full, personal attention and exceptional service.
We pass along the actual cost of vendor services to you—no extra fees. By leveraging our local relationships, we secure competitive rates so that you only pay the true vendor cost, and any savings directly benefit you.
Our management agreement is clear and straightforward, detailing all the services we offer. While we’re dedicated to exceptional service, we also value your flexibility—if you ever decide to move on, you can cancel with just 30 days’ notice. Plus, if you choose to sell your property, we’ll work with you to add value to the sale and ensure a smooth, rewarding experience.
Not at all. We work with property owners nationwide. Enjoy hassle-free, hands-off management as we handle day-to-day operations and serve as your local, 24/7 contact—meeting all legal requirements in Chattanooga and Hamilton County.
We believe quality trumps quantity. While many property managers list on dozens of channels, we focus on the top three proven channels that consistently deliver responsible, high-quality bookings in the Chattanooga market. And if a new, valuable channel emerges, we’re ready to integrate it.
We take a hands-on approach by conducting regular inspections and promptly addressing any issues to keep your property in top shape. Our team of meticulously trained housekeepers follows strict cleaning protocols, ensuring your rental is always guest-ready and maintained to 5-star standards.
We ensure every guest enjoys an exceptional stay—from pristine, 5-star clean properties to round-the-clock support. Our digital guidebooks offer insider local tips, creating memorable experiences that lead to glowing reviews, repeat bookings, and an enhanced reputation for your property. Our guest reviews speak for themselves!
Your property is personally managed by us—Meg and Tyler, the co-owners of ChattaStays. We’re hands-on, fully invested in your success, and handle everything from on-site inspections to guest communications, so you can relax and enjoy the benefits.
We keep it transparent. We work with premium third-party cleaners and charge a fee that reflects their true cost—no hidden markups—so your property remains 5-star ready for every guest.
We keep things simple and fair. Unlike others who add extra fees for early check-in or late check-out, we believe flexibility enhances the guest experience. If your property is ready, we gladly accommodate early check ins or late check outs at no additional cost.
Our management fee is competitively priced alongside other full-service companies. What sets us apart is our commitment to transparency: we don’t add extra fees, pass vendor and cleaning costs directly to you without markups, and if you allow pets, you keep those pet fees—ensuring maximum value with no surprises.
Getting started is easy! Just contact us via our website or give us a call. We’ll discuss your property, answer your questions, and guide you through a seamless onboarding process for stress-free management.
01
How does ChattaStays help maximize my short term rental income?
02
What services does ChattaStays provide for property owners?
We offer full-service property management, including listing optimization, booking management, dynamic pricing, guest communication, maintenance coordination, and housekeeping. Our goal is to handle everything so you can enjoy passive income stress-free.
03
Do I need to live in Chattanooga to work with ChattaStays?
No! Many of our clients are out-of-state property owners. We provide a completely hands-off management experience, keeping you informed about your rental’s performance while handling all the day-to-day operations.
04
What makes ChattaStays different from other property management companies?
Unlike corporate management companies, we take a personalized approach. As local experts and vacation rental owners ourselves, we treat your property like our own—no hidden fees, no unnecessary guest charges, and a commitment to transparency and exceptional service.